Overview
Greylisting defends email users against spam. When you enable Greylisting, the mail server will temporarily reject any email from a sender that the server does not recognize. If the email is legitimate, the server that sent it will try to send the email again after a delay. After a sufficient amount of time, the server will accept the email.
You can view an email’s delivery status in cPanel’s Track Delivery interface (cPanel >> Home >> Email >> Track Delivery).
Enable or disable Greylisting
If you're finding that legitimate emails are being greylisted and would like to prevent this, you can disable greylisting for your domain.
To enable or disable Greylisting on a domain, perform the following steps:
- Login to cPanel.
- Underneath the "Email" heading, click on the "Configure Greylisting" option.
- Locate your domain in the list (there is likely only one), or enter your domain name in the Search text box.
- Click on/off to enable or disable Greylisting for that domain.
